mesarez
September 4, 2019, 8:38 am
4.8k Views
11 Comments
By an edhat reader
Is Cox Service down for other business customers in Goleta/Santa Barbara? It’s currently impossible to even contact them via phone or web chat!
Every week it’s something with this company. Every week we lose business because their service goes down or updates don’t complete or perhaps they are just incapable or I adequately equipped to handle the needs of their monopolized market here.
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I ended my Cox service several years ago when they raised their price one too many times, started requiring rental of one of their awful Cox boxes and eliminated the one service I really cared about. I could not even find a single person at any level of Cox who cared why I was canceling my service. They just do not care. I watch KEYT with an antenna and get Internet through DSL. Good enough for me.
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As a matter of fact public utilities work very well. Check out the price of utilities through Sacramento Municipal Utility District (SMUD) compared with the private profiteers. SANTABARBARA observer is absolutely correct that our system of legalized bribery has given us one of the worst Internet systems at one of the highest prices in the industrialized world.
Instead of another greedy corporation, how about competition from a “public option”?
And just whom do you think is going to come in and run 1,000 s upon 1,000 s of new coax on Edison’s poles and still be able to under bid Cox. We all know how far the fiber optics plan got off the ground. Just move to Portland or whatever burg has free WiFi if you’re suffering so much here.
@tagdes. You should sort out how the internet works. Internet access providers don’t need to “own” the poles or the wires. It’s all about licensing. Having one local provider is a choice by those who manage the access…
They are terrible, but it’s all we got. What can be done? I think if enough people complain, something will happen. We had terrible service last night for a few hours then went back to normal. They are just a terrible company.
Be thankful we have Cox. The alternatives are notoriously awful. Comcast is consistently ranked the worst company in the US and CenturyLink is not far behind. The other major broadband providers in the US are just as bad (Verizon, ATT, etc). Cox for all of its shortcomings is by far the best provider available. If you’re still not convinced, thank your Congressperson for continuing to allow these companies – who have all been gifted public property, for their terrible service offerings and our last place among the world’s developed nations for bandwidth. Remember, in America all it takes is a few million $ in political donations and you too can write the rules that oversee your business. Its the Golden Rule, AKA ‘payola’… And it’s the very basis for freedom, according to the GOP. Yeah freedom!
Outside of Cox’s prices, I have zero complaints about the service I receive or the customer service people I talk to on the phone when I need it. I’d like to pay a lot less than I do, my bill is stupid, but the internet is reliable and fast.
Oh yeah. If we were a socialist Country, our internet would be much better. LOL.
It IS much better in Japan and Europe, which are far more “socialist” than the U.S.
COX is still the best internet provider around. The constant price hikes are mostly in the cable TV area, which one can avoid by cutting their cable TV service and replace it with one of the many options available. We have Hulu Live along with a few other streaming services (Netflix, HBO, Amazon Prime) that we already had along with Cox TV and haven’t missed anything we care to watch. A digital antenna brings in KEYT3 whenever there is a local emergency and the internet might be out.
Fibre optic cables are already on poles in many neighborhoods. A public utility could connect everyone, but there’s no profit for cox to do so. The public utility Antel provides great, affordable service here in Uruguay. Public utilities work!