Switch to Frontier Fiber Optic?

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By an edhat reader

We had a Frontier salesman come to our door today explaining how much better their Fiber Optic sevice is than Cox. I'm open to switching but curious what experiences edhat reader have had and if it's worth it?

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mp805 Jan 24, 2022 03:24 PM
Switch to Frontier Fiber Optic?

Was curious did this Frontier salesman talk about what kind of speeds you'd get through their service and did they mention any pricing? Thanks for the info.

Bernard Jan 24, 2022 04:39 PM
Switch to Frontier Fiber Optic?

He came to my door as well, and showed me a spec sheet. It only talks about internet service. I wanted info on TV channels and telephone service, so I went on to their website, which wasn't working. If someone from Frontier reads this, please look into it, if you're interested in signing up new customers!

nope Jan 24, 2022 04:42 PM
Switch to Frontier Fiber Optic?

$49 a month fixed for 3 years with 1gb up and down. way faster than cox and those speeds are true rather than max potential speeds listed by Cox. I'm ready to switch but a little wary of their customer service. When they took over from Verizon it was terrible but maybe they have improved since then, Cox sure couldn't get much worse.

Minibeast Jan 24, 2022 04:44 PM
Switch to Frontier Fiber Optic?

Yes. Someone who's internet savvy please explain to me/us: Is it worth it to change to Frontier? I am sick to death of Cox charging us more and more. Right now the only bill (utility) we have costing us more than Cox is Water & Trash. ----------Is 500Mbps fast enough? Frontier is offering it at $49.99 per month + 100 gift card -----if you sign for 12 months. ********************* For 1Gbps and a three year contract, you pay $74.99 per month and get a $200 gift card. >>>>>Will Frontier internet service be on a par with Cox Comm? <<<<<Frontier = internet, but what about TV? (Asking about TV: Our Cox "bundle" now is costing us about $95 per month, basic TV, but can't remember the last time we looked at TV screen except during local wildfires and to watch Presidential election news.)

ZeroHawk Jan 24, 2022 04:51 PM
Switch to Frontier Fiber Optic?

i too would like to know if they have improved on their customer service and if the actual internet service is reliable and no downtimes?
I also am sick of Cox....i'm paying them over $100 a month for the "fastest internet possible". yeah my equipment is high end...cox's equipment is outdated and poor quality. The speeds i am paying for, never ever happen. Cox will send out a tech. The tech looks at the old crappy cox equipment outside on the poles and then at the transfer boxes, and always says the same thing, sorry, cox has old equipment that needs to be changed so you all can get fasters service...all as in all of us in the entire neighborhood! So not only are they charging us for premium and not delivering it, they are turning their heads when they are told to fix their gear. So wtf are we all paying cox for?

ednsb Jan 24, 2022 05:19 PM
Switch to Frontier Fiber Optic?

If you go to there website to even find out if they offer fiber at my location it fails every time. Not a real confidence builder for me.

bicyclist Jan 24, 2022 05:41 PM
Switch to Frontier Fiber Optic?

Went to "Website", followed the rather difficult instructions, clicked on "Check availability".
It still says: "Sorry, we're having some technical difficulties. Call 855-231-8831 and one of our sales experts will help you complete your order." EVERY TIME!!! so comforting they want to "Talk" with you...

chico berkeley Jan 24, 2022 05:33 PM
Switch to Frontier Fiber Optic?

Is Xfinity available on the south coast.
They are fantastic for my needs and have had Frontier before.
All i can say is run away from The F word unless that is your only choice.
The service may be available and easy, but, it took six mos. to get them to close my account,attempting to bill me for no service.
DO NOT USE THEIR DSL.
I live at the end of the road and with F they only allow so many IP,s's in an area.
They are "rolling," so no static IP's.
I am at the end of the line and could NOT get online if 10 people down the road were online.

Virros Jan 24, 2022 05:52 PM
Switch to Frontier Fiber Optic?

We tried Frontier 1Gig service for a week or so and canceled it for many reasons. 1) It's a lie about the speed. We seldom got over 400Mb, and that was through a direct ethernet connection. Our wifi speed to our iPhone was as low as 21 Mbps (!), and that was standing right in front of the router. Frontier is currently being sued by a few states because of misleading/false speeds that they promise. The salesman said that speed is unaffected by the number users in the area, but the tech guy said that is patently untrue. 2) They don't offer their own TV service; they partner with DirectTV Stream. So, you have to deal with two companies (tech support and billing) instead of one. 3) Customer service is terrible. I got cut off with one rep, when I called back, a recording said to call back the next day. The online chat didn't work, and I was unable to log into my account. 4) They don't have a local office, so they have to send their techs from Los Angeles, which leads to a lot of problems. And so on.

I am NOT a big fan of Cox, so I was very disappointed that Frontier did not turn out to be a suitable competitor.

ZeroHawk Jan 25, 2022 09:43 AM
Switch to Frontier Fiber Optic?

thanks Virros, that's all i needed to hear, decision made. staying with cox...and they are true to their name...we all agree there at least lol

Virros Jan 24, 2022 06:02 PM
Switch to Frontier Fiber Optic?

Addendum to my comment above: If you tell Cox you are thinking about going with Frontier and you want to know how to end your account when you are ready, they are likely to entice you to stay with some deals. Also, if you've been with Cox for at least 3 years, they are supposed to give you upgraded equipment at that time. The 3-year upgrade is one of their excuses for nickel-and-diming their customers through renting proprietary, necessary equipment, which actually is a scheme for charging hidden fees.

Minibeast Jan 24, 2022 07:04 PM
Switch to Frontier Fiber Optic?

VIRROS: Looks like we're stuck with Cox. I called twice in past two weeks, speaking with reps in the "retention/loyalty" department. Mentioned how Frontier has been hounding me to switch. Utterly discouraging. Cox offered no promos; not even a "try back in a month" ray of hope. Bah.

mp805 Jan 24, 2022 07:16 PM
Switch to Frontier Fiber Optic?

Great point Virros I've experienced this as well. In fact the month before my Cox bundle was to expire last time, I called to negotiate to keep the same rates I was paying because they jacked the price up on me when my bundles fell off. I told them this time I was going to drop my TV service and go with yahoo tv and scheduled my TV to be shut off at the end of the month ...A week before my TV was to be turned off I got an email saying they would like to have me back and received rates better than what I wanted on all services! The worst part about Cox is renegotiating your bill after your bundle expires.

mp805 Jan 24, 2022 07:21 PM
Switch to Frontier Fiber Optic?

This is the email I got from them:
We're sorry to hear that you're leaving us. Give us a chance to make things right with a special discount on your Cable TV service. Reconnect your Cable TV service and enjoy up to 40% off for a whole year. Plus, see what other perks we have in store.

here is the small print....
Offer applies to qualifying Cox services for which customer has recently submitted a disconnect request and to which customer now re-subscribes pursuant to this offer. Customer must re-subscribe within 30 days of disconnect request to be eligible for this offer. Offer only applies to services for which a disconnect order was received prior to the date of this email. Offer includes up to 40% off regular monthly recurring service charges for qualifying services for the first year. Qualifying services include: all Cox TV and Cox Contour TV packages except TV Starter service, including the Movie Pak, Sports and Information Pak, and Variety Pak; all Cox High Speed Internet packages except Gigablast packages; and all Cox Digital Telephone packages. Unless included as part of a qualifying service package, offer excludes monthly and one-time charges for equipment, DVR service, pay-per-view, premium channels, special programming packages and events (such as seasonal sports programming or one-time sports or entertainment events), international calling, directory assistance, operator assisted calls, per use or a la carte features, long distance charges, installation, taxes, fees, and other surcharges. All services and plans subject to Cox Residential Customer Service Agreement

EastBeach Jan 24, 2022 11:47 PM
Switch to Frontier Fiber Optic?

@VIRROS ... what proprietary/necessary equipment is Cox requiring you to rent from them? Is renting required as a condition of the 3-year upgrade?

a-1643080505 Jan 24, 2022 07:15 PM
Switch to Frontier Fiber Optic?

Thanks for the laughs from stories of being unable to reach their website!
I'm sticking with the detested Cox devil I do know rather than a new one. Also getting real serious about giving up tv altogether.

MarcelK Jan 25, 2022 09:02 AM
Switch to Frontier Fiber Optic?

No one was unable to reach their website. When you check for a availability, it always says "Sorry, we're having some technical difficulties. Call 855-233-8681 and one of our sales experts will help you complete your order." -- it's just a marketing ruse.

a-1643135625 Jan 25, 2022 10:33 AM
Switch to Frontier Fiber Optic?

Yeah, great marketing. We are a tech company and can’t make our website work. Hurry and sign up with us today!

lovesbalot Jan 24, 2022 08:41 PM
Switch to Frontier Fiber Optic?

Switched to Frontier: no regrets. It is so much faster and costs about a third of what Cox charges for super slow internet. Cox raised my rates without any notification. Customer service is not responsive. So glad that Frontier is a reasonable alternative. So far quite happy!

gizmo1 Jan 24, 2022 09:17 PM
Switch to Frontier Fiber Optic?

My brother-in-law used to write his check and spell it COCKS and they would cash it for years terrible company greedy rip off finally switched to new provider frontier big company but better prices and better service

EastBeach Jan 24, 2022 11:38 PM
Switch to Frontier Fiber Optic?

IMO the majority of US households currently don't need 1 Gbps or even half that (500 Mbps) unless you've got a very large family simultaneously running hungry apps. Based on what I've Googled, if you're streaming Netflix 4K UHD content your download rate can be up to ~25 Mbps. Even with four users streaming 4K UHD video at the same time, that's less than Cox's (up to) 150 Mbps plan. The most recent market penetration stats I've seen are 40% for 4K UHD. So 6 out of 10 of you aren't even using 4K UHD now. Also keep in mind your streaming service will automatically be more aggressive with compression when it detects you can't swallow it fast enough - you may or may not notice that additional compression. I have Cox's 150 Mbps plan and it's fine for streaming two video streams off Roku sticks plus general browsing all at once. There are caveats but that's a simple way of figuring out how much ISP bandwidth to purchase. Good luck with Cox though ... they are really nasty about being transparent with pricing info.

jak Jan 25, 2022 04:45 AM
Switch to Frontier Fiber Optic?

I left Santa Barbara years ago (back in the days of the much despised Verizon). Therefore my comments are general. Here goes: 1) ten years later, I still cringe when I see the letters c-o-x in print, 2) living in a small town (pop=4000) in the rural south in a rental house we had no less than ten internet provider options to choose from starting at $9.99 a month with no starting costs and no commitments to stay connected more than a month at a time (we got a break because we still had our old cox modem that we purchased to avoid three of their monthly fees), 3) we now live in the middle of a national forest which limits our options a lot. We can get satellite from either of two companies at $200 to $500 a month for service that isn’t reliable in bad weather but can be quite fast in good weather, “legacy” dsl at a hundred bucks a month for 15 to 30 MPS (I loved the fact that the little family business advertises their slowest speed in print rather than their fastest speed). We can get a rural cellular data plan at anywhere from $100 a month for 3G to $250 a month for 4G but that might require a special hot spot and a mast of up to 80 feet (no building department here but it’s still expensive to put in a tower). We just had T-Mo start offering 5G cellular at $40 per month. The service is pure bait and switch scam but the $40 per month all inclusive is real even if the advertised 500mb is optimistic by a factor of ten to twenty. In short, none of these companies act in a way that would make their mother proud except the one where mom actually comes in weekly and audits the books. Note that our electric coop provides a very slow connection (less than 2mb) to our remote read meter and is willing and is eager to run that to area homes as a three dollar a month option but is blocked by federal regulations from doing so.

That said, in any location you should pay almost no attention to the advertised speed. You should mainly be considering the guaranteed lowest speed and be sure to get it in writing. Ditto for cost. Cox could inflate their monthly bill by over 60% with a variety of unadvertised fees.

Good luck.

Painey Jan 25, 2022 07:02 AM
Switch to Frontier Fiber Optic?

I switched two weeks ago. I agree the speeds aren’t as consistently high as they claim but cox service has been so frustrating for so long I am happier with frontier! I don’t do tv though, only internet, work from home, stream etc so it seems great so far! Cox needed the competition, they are too much of a monopoly!

BruceC Jan 25, 2022 07:26 AM
Switch to Frontier Fiber Optic?

We tried to switch. Went online and Frontier said we were good to go. Did the telephone sign-up and paid the deposit. They sent an installer out. The installer found our junction box (in a neighbor's back yard) and said that there is no fiber in the box. The next day they sent another installer who would not even go into our neighbor's yard to look.... sigh. At least they returned our deposit.

sbnewb Jan 25, 2022 07:34 AM
Switch to Frontier Fiber Optic?

I switched about 6 weeks ago, got 1G. The installation guy was great, very easy to work with. I also got the free Eero Pro 6 Wi-Fi routers which are excellent. Speeds are very good, I get in the 900s wired (with Wi-Fi turned off) and I consistently see numbers in the hundreds over Wi-Fi everywhere in the house and nearby on multiple devices, I work from home. I run an Apple TV 4k and the picture and connection have been excellent. I had Cox 1G before, and the TV connection failed all the time. I learned to hate Cox, so far nothing bad to say about these folks.

salsa guy Jan 25, 2022 07:44 AM
Switch to Frontier Fiber Optic?

I signed with Frontier. We had the door guy come by also. The deals with frontier are better if you talk to the them directly. They’ve offered higher speed, updated routers, free installation, price guarantee for 3 years, etc. Oh yeah and a $200 Visa card. We will also be using their VOIP for our home line. The customer service peeps have been great. We are scheduled for a 2/9 install. Will let you how it goes. There’s never TOO much speed!

Bluedog Jan 25, 2022 07:56 AM
Switch to Frontier Fiber Optic?

Only available service here is Frontier (formerly Verizon) via DSL phone line. Typical download speed is 2.8 - 2.9 MBPS; upload is 0.8 MBPS, so I can only dream of speeds like 25! Last July, sent in our $100 to get on Starlink waiting list. They said "in the Fall", but that came an went. Still waiting . . .

Craig savage Jan 25, 2022 08:27 AM
Switch to Frontier Fiber Optic?

I switched from Cox to Frontier a month ago. The transition was simple and I now have 500mbs wired, and 90-110mbs wireless -- every time I use it i thank Frontier for releasing me from Cox's strangle hold.

memo Jan 25, 2022 08:29 AM
Switch to Frontier Fiber Optic?

Here by Brandon school, they've been putting in fiber. But they came in about 2 months too late. In November, after a year of waiting, I finally got my Starlink order delivered. 2x faster downloads, 3x faster uploads, simple setup, and it's been really reliable. Definitely pricey though. I'd have to say it's been worth it since I work from home. Like the credit card commercial used to say: "Satisfaction of cancelling the cable internet company that's no longer the monopoly...... PRICELESS!!!"

smilee Jan 25, 2022 08:55 AM
Switch to Frontier Fiber Optic?

T mobile has 5 g unlimited home internet, and if you do autopay it’s only $50 a month. We have had it for about 3-4 months. They send you the tower and everything needed. I live in Carpinteria

Virros Jan 25, 2022 09:52 AM
Switch to Frontier Fiber Optic?

@EASTBEACH
Cox quotes a price for its services, but doesn't tell you that there are additional fees that you MUST pay if you want those services. For instance, you must rent their modem/router. You can try to install your own, but most are not compatible (especially if you get phone service as well), and Cox will not service them if there's a problem. You also have to rent your DVR and TV boxes for each TV in the house -- and you cannot buy your own. The only positive aspect of the rentals is that they are supposed to give you an upgrade (if one exists) every 3 years -- their claim is that if you owned your own, you would have to buy your own upgrade every so often.

EastBeach Jan 25, 2022 11:35 AM
Switch to Frontier Fiber Optic?

That needs to be qualified a bit ... many people I know who are Cox users have their own cable modem. I use an Arris SB6183 purchased at Best Buy. Easy to install (almost nothing to do). That said, for Cox VoIP users, I've read their phone modem must be used. On the Cox forums there is conflicting info on whether they'll give you a free phone modem. For DVR's, Cox will let you use your own (e.g. Tivo, Silicon Dust) but rental of a CableCard ($4.00/mo) is required. The issue with that however is many features are lost that way ... https://www.spectrum.net/support/tv/about-cablecards ... So bottom line ... if all that's needed is internet access, buying your own cable modem is the way to go with Cox. Those things never need servicing and have no replacement parts so that's not a reason to rent (my previous DOCSIS 2.x modem lasted over 8 years). The DOCSIS cable modem standard (now at DOCSIS 3.1) is fairly stable now so free upgrading also isn't a motivator to rent IMO. Rental fees for a year will easily pay for a new cable modem.

AFG Jan 25, 2022 11:08 AM
Switch to Frontier Fiber Optic?

I just got 1 gig service from Frontier at my home on the Mesa. The service is amazing. I'm reading a lot of comments regarding speed test. There is no comparison between Frontier fiber and Cox broadband when it comes to UPLOAD speeds. Don't be fooled by fast download speeds. If it can't follow up with the equivalent in upload speed it's not even close to what Frontier fiber offers. Upload and download speeds are the same. To give you an idea of the speeds that I get, plugging an ethernet cable directly into the router and going directly into my laptop I'm getting 954 down and 954 up. When I go off of that and go onto the wi-fi system that is a mesh system that Frontier provides, I'm getting speeds of 350 down in about 300 up. This is normal as wireless connections will always reduce speed. Just as a note, the cost every month is $69.99. And there are no extra taxes associated with that. That price they told me is absolutely guaranteed for 3 years and there is NO contract involved. I ordered my service through a local store up at Las Positas and State call Santa Barbara auto stereo and Wireless. They have just become a frontier fiber optic store. The owner is extremely knowledgeable. One thing I can definitely tell you from the technical end is fiber optic is way Superior to broadband in any situation. When there are a lot of users online broadband systems choke. Fiber never chokes.

EastBeach Jan 25, 2022 01:52 PM
Switch to Frontier Fiber Optic?

Appreciate your comment about upload speeds. Fiber providers can "provision" their service to be asymmetric (uneven up/down data rates) so good to know Frontier isn't doing that. Most Cox plans locally offer a paltry 10 Mbps upload rate regardless of the download rate .... So why would this matter to anyone? If parties on the other end of a Zoom video call or VOIP phone are complaining they can't see/hear you very well, the culprit is often related to your low upload speed. It contributes to upload "jitter" on your call since you're fighting for upload bandwidth with your neighbors using Cox. Very important if you're working from home or in online classes.

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