Service Objects' Commitment to Customer Service During COVID-19 Leads to its Highest-Ever Net Promoter Score
Santa Barbara-based Service Objects, the leading provider of real-time global contact validation solutions, has reached its highest ratings ever for the industry-standard Net Promoter Score (NPS) measure of customer satisfaction. This continues a string of seven straight years of "Best in Class" NPS ratings, with 2020 ratings that are more than twice the industry average for SaaS software vendors.
During this unprecedented global COVID-19 pandemic, Service Objects has been focused on filling the needs of its customer base, from responsive product and technical support to an active role in processing COVID-19 data for research and public use. This has translated into an uptick in the company’s overall NPS rating, as well as an increase in customers giving Service Objects the maximum NPS score of 10 over the past several months.
Service Objects continually measures NPS among its customer base, and in its most recent survey achieved a highest-ever score of 65 on a 200-point scale between -100 and 100. This compares with an industry average rating of 30, and gives the company a "Best of Class" rating that puts it ahead of leading firms such as Cisco (38), IBM (27) and Intel (52).
These consistently high customer ratings are built on a foundation of industry-leading products for contact data quality, 24/7/365 technical support, guaranteed 99.999% uptime and expert implementation assistance – plus a fanaticism on customer service that has made Service Objects the choice of market leaders.
"Service Objects has been dedicated to providing outstanding customer service since our founding in 2001, to the present day as we’ve validated over 4 billion transactions," said Geoff Grow, Founder and CEO of Service Objects. "Our products are mission-critical to many customers, particularly during the current pandemic, and these ratings reflect our company’s commitment to always being there for our customers."
About Service Objects
Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects' global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects' real-time web services, contact firstname.lastname@example.org.