National Public Safety Telecommunications Week
Source: Montecito Fire Protection District
April 8th – 14th is National Public Safety Telecommunicators Week.
The Montecito Fire Protection District would like to acknowledge and thank our dispatchers for their dedication, hard work and amazing skills. They truly are heroes who provided extraordinary service during the Thomas Fire and 1/9 Debris flow events.
The Montecito Fire Communications Division (South Coast Dispatch) proudly serves the community with the highest degree of professionalism and strives to render the highest level of service to the community. The Communications division is staffed with three full time Public Safety Dispatchers who are responsible for the receipt, documentation and disposition of telephonic and radio calls for routine and emergency “9-1-1” situations for both the Montecito and Carpinteria-Summerland Fire Districts.
The Dispatch Center is staffed 24 hours a day 365 days per year. It is the responsibility of the Public Safety dispatcher to identify the nature of your call as quickly as possible and assist the caller in solving the problem. The Dispatcher is the critical link between the citizen and the firefighters, as they are responsible for obtaining information from the caller and transferring that information to the firefighters and emergency personnel.
Because each incoming call is unique and can vary from requests for general information to reports of life threatening incidents, the Dispatcher must ask specific questions to accurately prioritize the call and assign it appropriately to emergency responders. The faster this critical information is obtained determines how quickly firefighters are able to respond.
Montecito Fire Protection District is extremely proud of its Dispatchers, and recognizes the daily sacrifices they make to provide excellent service to the communities they serve.
Apr 08, 2018 09:20 PM
Another difficult job in many ways, and an integral part of our First Responders. They have to listen to people at possibly the worst and scariest time of their lives, make sense of what is being said, and dispatch the proper equipment to those people... while trying to calm them down... all at the same time. They, too, are heroes, as they help save lives with their responses. And, of course, also have to deal with 'nonsense' calls, and try to separate the real from the 'unreal' situation.