Decreased Internet Speeds?

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By an edhat reader

Our speeds have been drastically reduced on my iPhone. Anyone else with the problem?

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fairminder Nov 21, 2020 03:08 PM
Decreased Internet Speeds?

We had no issues for 3 years of 50Mbps Internet only service from Cox. Then starting around mid to late October we started to see dropped Internet connections.

Since November 1st we have seen over 200 dropped connections. This is different than slower speeds. This is NO Internet access for a few minutes or 20 minutes or every few minutes. Netflix was blurry for an hour or failed to continue 3 to 8 times during a one hour show and then reloaded once the connection was restored.

Cox told us to buy a new modem. We did. No change.

At the end of a service call, they offered 150Mbps service for an additional $5/mo. I said yes. No change.

Cox replaced the wires and connectors behind the wall and our new modem. No change.

Yesterday, they replaced the Tap on the street. While we are still monitoring, it seems to have made the difference we are looking for.

Having used the web and Cox app to access support, I recommend that you email [email protected] They were fast to reply and fairly competent.

When scheduling a tech to come out, request only an in-house Tech, not a sub-contractor.

We will likely return our new DOCSIS 3.1 modem and use our DOCSIS 3.0. There is almost no advantage with the new modem.

We had to be persistent, but it seems to have paid off. Viewing the modem and router logs and using a network monitoring browser plugin were all helpful tools in gathering information.

photodude Nov 21, 2020 11:39 AM
Decreased Internet Speeds?

I just checked my Internet speeds over Cox: 95 Mbps download, 12 Mbps upload. Pretty much for what I pay.

Several years ago I had Cox speed problems; they were atrocious! 750 kbps download, at best. The problems were worse late afternoon. Cox was at my home many times doing tests. They blamed my modem and router. After getting new equipment, the problem persisted. Finally Cox installed a new drop from their cable down the phone pole, where it terminated about 5' from the ground. With all their equipment, i.e., none of mine, they were able to duplicate the problem. This scenario took almost a year.

Cox finally found the problem in one of their pole-mounted electronic boxes. One of the items malfunctioned when the box got hot in the afternoon sun.

helena Nov 21, 2020 10:14 AM
Decreased Internet Speeds?

Saturday morning ~10:10 am, when most kids aren't in school & most people are not online for work: my speeds = download 6.60 Mbps, upload 9.17 Mbps.
Paying for "Internet Preferred 150"...

stewart14 Nov 21, 2020 10:11 AM
Decreased Internet Speeds?

Go to the FCC and file an official complaint. Cox has to legally respond. https://consumercomplaints.fcc.gov/

stewart14 Nov 21, 2020 10:02 AM
Decreased Internet Speeds?

We pay for the 300 down and 30 up, which we pretty much got during the day. At night from the hours 7 to 11 out speeds were crippled to 1-2 mbs down and the same with the upload speeds rendering the internet totally useless during those hours. No streaming... heck we could barley even e-mail for that matter. After 8 months we finally got a high level tech to come over. He took out his work reports and told us there are 5 areas in the SB area designated in the "red zone" meaning that they are so bad that they need to split the nodes to make them better but there is no timeline to get them fixed as "It's above his paygrade". 3 months later, the same song and dance and not even 1 of those areas have had the nodes split. End result... bye bye Cox. They will never get another penny from this household. What's funny, is you can call in and talk with a retention specialist to get a discount, which knock some off your bill, however some will give $20 off and some will cut it in half. Me? I don't think I should pay a penny for getting .33% of what I was paying for.

hr93110 Nov 21, 2020 09:52 AM
Decreased Internet Speeds?

We have been battling with Cox for months now. I owned my own modem, so Cox kept telling me it was my problem. Finally rented a modem from them and signed up for their "complete care" package and top speed available. Guess what? We still have outages 5-6 times per day--not just slowdowns, the internet stops working. I've had 3 different techs out to my house.

My wife and I both work from home and our Zoom meetings are constantly interrupted. I would pay ANY amount of money to quit dealing with this f#@%ing horrible company, but this is what you get when you give a company a monopoly. Fingers crossed that Starlink service will be available in the next year and it will live up to its expectations.

justabrain Nov 21, 2020 08:35 AM
Decreased Internet Speeds?

I cannot wait for Cox to die out as a species. Their cable wires and lines haven't been improved in 30+ years but it did get more expensive. Bring in Google and fiber cables, satellites, whatever.

SBgal74 Nov 21, 2020 08:32 AM
Decreased Internet Speeds?

PSA: I complained about how horrible Cox internet was/is for years! Recently, I decided or rather learned that there’s something you can do to make it so much better. I was super skeptical that it was a “hardware issue” holding our home back from having the kind of service I wished for. With 2 people working from home and a kid on zoom classes all day I had to figure this out or was going to lose my stuff. Someone told me about the Arris Surfboard DOCSIS 3.1 Gig modem being the best. I already had an Arris Surfboard modem but it was an older model which was highly rated too, but I guess there’s something about the DOCSIS 3.1 Gig that makes it significantly better. Next I researched the router and found the EERO Pro by Amazon which is a MESH router system. I needed a router that would allow us to utilize more areas of our home for streaming or those WebEx meetings. We had dead spots all over our home with our current set up. With the EERO system I ordered 2 beacons that extend the internet connection to those previously “dead” areas. It was like magic! This whole upgrade was not cheap! $150 for the modem and $275 for the EERO + 2 beacons, but we’re so glad we did it because our days of complaining about how horrible the internet is are over! We blissfully stream, WebEx , Zoom from anywhere in our 2 story home now!

justabrain Nov 21, 2020 08:44 AM
Decreased Internet Speeds?

Good for you. Moving from 3.0 to 3.1 isn't the big deal at all. There is no need going beyond 3.0 for most. I doubt you get anything out of 3.1 unless you have specific top-notch plans. But wireless improvement in your case is real, having to do with the wireless connection.

Catherine Nov 21, 2020 08:21 AM
Decreased Internet Speeds?

If Santa Barbara wanted to do something for its residents and businesses it would make a deal with Google to install fiber optic cable. If it were downtown it would draw businesses to the empty storefronts

justabrain Nov 21, 2020 08:30 AM
Decreased Internet Speeds?

I did a long live chat with tech support. What waste of time! They will never admit it's their fault. They ask me to replace the modem, router, .... No. That isn't the issue at all. The sudden drop in quality started just at the start of school remote learning. It never got better from there. This, in my test, came from much lower upload speed which stalls the traffic in many situations. My plan is 50 Mbps download/ 3Mbps upload, but the upload is only 1/3-1/2 and very unsteady, moments to moments.

Cox, just like the electricity companies, failed to put the usage fees into upgrading the equipment. It's 3rd world with modern greed.

a-1605974878 Nov 21, 2020 08:07 AM
Decreased Internet Speeds?

I tried the speed test but it took several minutes for the site to load it was so slow. Cox needs some real competition. Dealing with them is like dealing with a shady used car lot. "do I have a deal for you" kind of thing.

SBWalkers Nov 21, 2020 07:59 AM
Decreased Internet Speeds?

go here to test the download / upload speed ... https://www.cox.com/residential/support/internet/speedtest.html ... you should do it and write it down, then when you feel it is slow, run the test. Then when you want to complain to Cox, you have something to say. With my plan just now Sat 8am I'm getting 100meg down, 5meg up...

justabrain Nov 20, 2020 10:55 PM
Decreased Internet Speeds?

Do a cox speed test and watch the upload and download speed. There is a reset modem feature as well. If it helps, you are lucky. I have been struggling with the constant stalling for weeks now. Cox denied everything but the speed test doesn't reflect the pay grade specs. Cox sucks!!

justabrain Nov 20, 2020 10:49 PM
Decreased Internet Speeds?

Mine has been slow for a free weeks now. The upload speed has been 1/3 what it used to be. Plan is 3Mbp, it gets 1/3 to 1/2 now often. That's slows down the internet things a lot, stalks, etc. Download isn't affected. I talked to cox but got the typical BS, never their fault, it's the modem, bad cable, etc. No. It isn't. Resetting things does nothing. They know it. With more usage, they have diluted the sour for the same price

Minibeast Nov 20, 2020 07:07 PM
Decreased Internet Speeds?

Zero problem on Lower Riviera, but my year-long "bundle" promo expired and charges went up 28% on our latest bill. Called immediately and got rebundled. Always check in with Cox and make sure you're taking advantage of any deals. I was told to call back at "the end of December" in order to get some type of "holiday deal," to lower my bill even further. Thought maybe y'all might want to see about that. And if you're a senior, be sure and get that particular discount.

RHS Nov 20, 2020 06:25 PM
Decreased Internet Speeds?

Cable people are all over the area here (Manitou Road/Bel Air). My system is absolutely hobbled. I trust this will improve with whatever they are up to.

SBLinda Nov 20, 2020 06:23 PM
Decreased Internet Speeds?

It was fine at the beginning of the pandemic (when many people started working/studying from home), but it has been much worse since July. Our speeds are 1/3 what they were previously. When we call Cox, they suggest we buy a faster plan, which makes no sense since they aren't giving us what we are paying for. It's a pain with 2 people working from home and 1 person studying from home. Gotta love monopolies. We live in the More Mesa area.

Happy2BeSB Nov 20, 2020 03:55 PM
Decreased Internet Speeds?

Where are you? I noticed a crew working on a cell tower at the Las Positas/Cliff Dr. intersection this morning.

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