Cox Permanently Increases Speed for Low-Cost Internet

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Source: City of Goleta

Cox Communications announced that the increased internet download speed introduced at the onset of COVID-19 for its low-cost internet package Connect2Compete is now permanent. The speed was temporarily increased from 25 to 50 Mbps in March 2020 to support families in greatest need.

Connect2Compete is Cox’s low-cost internet solution for families with school-aged children who are enrolled in government financial assistance programs. Connect2Compete is designed to create digital equity for students and families that may have previously lacked internet access in their homes. 

Discounts available through the Emergency Broadband Benefit Program

In addition to permanently increasing internet speed for its Connect2Compete customers, Cox is working to ensure eligible households can receive discounted service through the Emergency Broadband Benefit (EBB) Program.

The FCC program, which is open to eligible Americans for only a limited time, is available to provide temporary financial assistance for internet service. Eligible families may qualify to receive up to $50 off their monthly bill based on their current internet service and equipment rental, or up to $75 if they live in a tribal area, for as long as government funds remain available.

Through the EBB program and Cox’s partnership with PCs for People, households are also eligible to receive a one-time discount of up to $100 towards a laptop or desktop computer.

Last year, Cox announced at $60 million commitment to closing the digital learning gap and has continued to implement solutions to connect more families during the pandemic including suspending late fees and extending payment relief offerings for Connect2Compete customers who express an inability to pay due to pandemic hardships. Cox has also offered immediate access to 3M+ Cox Hotspots nationwide through June 30, 2021.

Families can qualify for Connect2Compete by visiting cox.com/c2c.

For more information on the EBB program, visit cox.com/ebb.

About Receiving the FCC’s Emergency Broadband Benefit Discount through Cox

FCC EBB offers discounts to eligible households for a limited time from any participating provider; Non-transferrable; one per household. Customers remain responsible for monthly payment to Cox and may transfer the benefit to another provider at any time. The discount ends when fund is expended or six months after Emergency Period as defined in the Consolidated Appropriations Act, whichever is sooner. After EBB, Cox’s regular rates apply, which are subject to change (see cox.com for current regular rates). Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Agreement for SUI service), Acceptable Use Policy, and other policies.  Application and eligibility decisions are made by the FCC. For more details and eligibility requirements, visit: fcc.gov/broadbandbenefit.

 
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SBSand May 16, 2021 06:50 AM
Cox Permanently Increases Speed for Low-Cost Internet

Cox is SO expensive but the fastest internet in town and when you have a household using it at the same time for watching tv, working, zoom schooling, etc you have NO choice but to fork out the big bucks for what works best. That said, I'm really glad that they are doing better for lower income families because internet is NOT a luxury anymore, it's now a need.

citizenSB May 15, 2021 03:10 PM
Cox Permanently Increases Speed for Low-Cost Internet

Cox is so far behind. Unbelievable they still wait for the customer to call to say their internet is down. Cox can check if my internet is down remotely but continue to provide reactive instead of proactive service. And even worse they quote 48-72 hours to send out a tech.
Competition is good for the consumer and Cox SB desperately needs competitions.

EastBeach May 15, 2021 01:43 PM
Cox Permanently Increases Speed for Low-Cost Internet

I see this as a publicity stunt. Cox knows they and their trade association (National Cable & Telecommunications Association) squashed any notions of fair play when their Republican mole in the FCC (chairman Ajit Pai, formerly with Verizon) repealed the "Net Neutrality" rules in 2018. Good bye to any notions of local competition ("Local Loop Unbundling"), regulation, or transparency to protect consumers ......... https://arstechnica.com/information-technology/2020/05/worst-case-scenario-why-the-cable-lobby-is-scared-of-becoming-a-utility/

Luvaduck May 15, 2021 01:16 PM
Cox Permanently Increases Speed for Low-Cost Internet

And then there's the rest of us, often seniors being robbed of interest by the bank oligopoly called the Federal Reserve (sets rates BELOW actual inflation), who have the choice of paying whatever COX decides as we burn through our retirement savings, or have no internet connection.

a-1621059536 May 14, 2021 11:18 PM
Cox Permanently Increases Speed for Low-Cost Internet

We can only hope competitors come online.
I have tv phone cable bundle. I am ABLE to pay. I'm just old, behind on tech and too lazy to separate myself from Cox. At least I recognize my position.
I detest the Cox monopoly.
Yes, I'm part of it. I know an elder who now receives subsidized cable services whose bill is still about $125. They have channels 2-22, cable phone connection and whatever internet speeds Cox provides (not that that is an issue unless streaming moves or gaming.)

There are no simple low cost options. There should be! Anyone want to make their living as a tech/consultant to help tech-ignorant people change over to better services?
Vivint/SunRun made energy easy for me. Who can do the same for cable?

gizmo1 May 14, 2021 07:11 PM
Cox Permanently Increases Speed for Low-Cost Internet

People are dropping cocks like crazy right now they’re going to get drregulated and after gouging everybody so long they know what’s coming Hulu live TV $150 a month cheaper

salsipuedes May 14, 2021 06:49 PM
Cox Permanently Increases Speed for Low-Cost Internet

I hate to think of how much money I have paid the smug Cox monopoly over the years! I don't actually know, but what would it take for there to be some competition in this town? Why are there options in other communities, but not here?

nope May 14, 2021 03:40 PM
Cox Permanently Increases Speed for Low-Cost Internet

They also removed the old middle tier speeds meaning you either pay for their gigablast nonsense or get a drop in speed all while lowering the cap on downloads across all of their plans.
Cox is evil

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