SB Barbarian May 21, 2019 05:14 PM Cox Cable Outage Going on 2 Days I am the designated "Cox Guru" for four households in my family. I have been dealing with Cox since they first got their monopoly in SB in the 70's. As a customer, either I or my family members have encountered almost everything that can go wrong with Cox. I had a rep admit the other day that they had been experience email problems with Apple Mail customers. The explanation is that "it has something to do with Outlook". Outlook is a Windows mail system. Competence established. When I pressed him, the bottom line was that they had no clue what was wrong., and it continues to this day on multiple devices. A few suggestions: 1) If the tech rep either does not understand your problem, or says your problem cannot be fixed remotely without SPECIFICALLY telling you why, immediately and politely ask for a supervisor. You will be told it will be a long wait, but wait. I have found that the phone answerers can't solve problems because all they suggest is everything you have already done. If the supervisor can't help, hang up and call Cox Tech Support again. They will ask if this is about what you just called about, and you will get someone quickly (relatively). I have found that about 80% of the time, the second supervisor knows how to fix it. All supervisors are not equally experienced or knowledgeable about their own systems. 2) Even if you problem is resolved, and especially if it isn't - as someone already suggested, demand to talk to the loyalty department whose job is to retain disgruntled customers by either fixing the problem, giving rebates (I usually get $25, but got $100 once), or offering better pricing on your package if it is two years or older. 3) Cut everything but internet and phone service (it's cheaper if you get them both, even if you don't have a landline). Get a Roku or Amazon Fire, or some other device and save about $100-$150 per month, as we have. I pay abot $100 for the next to fastest internet speed (which I don't get) and a landline, including taxes. When you cut cable, you will eliminate $19 in broadcast channels (ABC, CBS, ABC, FOX) and Regional Sports Channels (Even if you pay for the "Sports Pak". We are being "gouged" by Cox at every turn (Check what they charge for your boxes, including your DVR, plus the DVR SERVICE which is a separate charge. That's about $20-$35 right there. If AT&T gets internet service in SB, Cox better have a backup plan, since I am not aware of one Cox "fan". You DO NOT get what you pay for. I have noticed that every time I open my online account, there is a message stating "There is currently an outing in your area. We are working to fix it". Every time, so I guess that is the default position. I long for the day that I pay my last Cox bill and never do business witht them again.