County Expands 2-1-1 Call Center to Help With Vaccination Scheduling

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By Van Do–Reynoso, MPH, PhD, Director, Public Health

For people without access to the internet or a smart phone, or for those who don’t know how to make a COVID-19 vaccination or testing appointment online, Santa Barbara County has good news.

The County expanded its call center 2-1-1, adding more trained, multi-language operators to assist community members with their vaccine and testing appointment needs.  The 2-1-1 call center will also assist callers with other COVID-19 related queries, such as information on current health orders and what is permissible under the state’s tier system.

It can be challenging to understand how and when to schedule a vaccination appointment, even with internet service.  Some in our community have expressed confusion and frustration with scheduling online, prompting the County to expand its 2-1-1 call center to better serve people.

It is our goal at Santa Barbara County Public Health to provide everyone in our community with the information and resources they need, especially in this worldwide pandemic.

The 2-1-1 call center also offers services in Spanish, Mixteco, and other different languages so callers can receive the information they need in the language they speak. Trained operators are standing-by to assist our community, so those who require extra help in scheduling appointments may call 2-1-1, 7 days a week between 9 a.m. and 5 p.m. from their landline, rotary or cellular telephones. 

Santa Barbara County’s 2-1-1 has more than 2,000 community programs in its database, and throughout the pandemic has provided thousands of community members with valuable resources.

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LooseCannon Apr 13, 2021 04:32 PM
County Expands 2-1-1 Call Center to Help With Vaccination Scheduling

If a 16 year old is eligible, why not a 14 year old? I mean, seriously? Apart from the fact that trials haven't been conducted/completed, is there really any rational reason why a younger teen, and the community at large, would not benefit from vaccination? We're trying to achieve herd immunity, right? Is a 14-year-old body really that much different from a 16 year old that would warrant pausing vaccination?

ChemicalSuperFreak Apr 13, 2021 04:41 PM
County Expands 2-1-1 Call Center to Help With Vaccination Scheduling

"Is a 14-year-old body really that much different from a 16 year old that would warrant pausing vaccination?"

Ever heard of puberty? Were you the same size at 16 years that you were at 14 years? I can't believe I'm even answering this question.

LooseCannon Apr 13, 2021 06:16 PM
County Expands 2-1-1 Call Center to Help With Vaccination Scheduling

ChemicalSuperFreak: Your posts here usually include mind-boggling scientific detail, but your response here is woefully inadequate. Nothing I have read would indicate that vaccinating younger teens would have any negative consequences.

It seems to me that the public health authorities are acting out of an "abundance of caution" in denying the vaccine to younger kids. But I don't see the science in the caution. And I may be wrong. Prove me wrong.

It just seems to me that, with the absence of any data proving that vaccinations could harm younger kids, we should go ahead and vaccinate them, with their parents' consent.

With all this vaccine hesitancy (Neanderthal brain functioning), we are in a race against time to achieve herd immunity, so let's start immunizing younger teens and tweens.

Let's do it.

LooseCannon Apr 13, 2021 07:14 PM
County Expands 2-1-1 Call Center to Help With Vaccination Scheduling

Speaking as the proud father of a 14 year old, I have minimal ability to control her social activities. We have been led to believe that the spread of COVID lately is due to younger adults, including presumably teens, so it seems to me that it would benefit the community at large to vaccinate all teens and tweens sooner rather than later. I don't think this is BS. But if you have scientific data to back up your prejudicial opinions, I am all ears.

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