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February 12, 2008 - Telephone Waiting Times

The dedicated staff of edhat.com called up four local utilities to see how long it would take for us to take to a live person on the phone. The results are below. Click the links to see amazing video footage of data collection in action.
Verizon : 4 minutes 7 seconds
video
Cox Cable: 2 minutes, 24 seconds
video
Gas Company: 2 minutes, 15 seconds
video
Edison: 1 minute, 41 seconds
video
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