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T-Mobile Experiences
updated: Aug 07, 2014, 3:15 PM

By Edhat Subscriber

I am thinking of switching cellular service from Verizon to T Mobile. Less expensive and a great plan for people who travel out of the country.

What experience do EdHat folks have with T-Mobile in Santa Barbara for service, connectivity, speed, dropped calls, etc.?

Comments in order of when they were received | (reverse order)

 COMMENT 542936 agree helpful negative off topic

2014-08-07 03:17 PM

stay away stay away.
horrible coverage in SB and even worse in goleta

 

 COMMENT 542938 agree helpful negative off topic

2014-08-07 03:23 PM

It's fine...not great. I have T Mobile and my friends with other carriers usually have better service than I do and often have service in dead areas for me (especially in more rural areas - mountains, beach, Hope Ranch, etc.). The low cost is the only thing keeping me there. Their customer service is horrendous.

 

 COMMENT 542951 agree helpful negative off topic

2014-08-07 04:15 PM

I've had T-Mobile for ten years, have never had a problem and I love my $40 monthly bill. Plus there are some employees in the Paseo Nuevo store that have been there many years. I like to pay my bill in person just to say hi.

 

 COMMENT 542953 agree helpful negative off topic

2014-08-07 04:21 PM

Totally dependent on your exact location. Some places in town its the only signal where in others its the weakest...


The problem with SB and cell coverage is that there are a lot of dead zones for all carriers. So its totally dependent on your exact location.

Ask your neighbors. I have had t-mobile for many years and its fine for the most part.

 

 COMMENT 542956 agree helpful negative off topic

2014-08-07 04:26 PM

My husband has it, there are a lot of areas he gets no service. Not reliable. Try consumer cellular, I have that and have never had any problems

 

 COMMENT 542963 agree helpful negative off topic

2014-08-07 04:40 PM

I just got on T Mobile after leaving Sprint. I could not use my phone anywhere on the Eastside on Sprint, and got dropped calls at the beach often. T Mobile works fine as much as I can tell everywhere, but in lower downtown I have fewer bars for some reason.

 

 COMMENT 542964P agree helpful negative off topic

2014-08-07 04:45 PM

I've been with T-Mobil pre-paid for almost 10 years. I can't remember any dropped calls, I get pretty good coverage, though there are small dead spots here and there. I have unlimited talk, text and data for $50 per month, no contract. Their website is very poorly constructed and user-unfriendly, and it can be difficult to find customer service reps who know anything about the pre-paid service. I will, however, stay with T-Mobil for now as I have essentially no trouble with the service.

 

 COMMENT 542973 agree helpful negative off topic

2014-08-07 05:17 PM

I have had T-Mobile for over 10 years and have noticed many places, mostly inside buildings, where coverage is bad, yet my friends with AT&T or Verizon phones have no problems. T-Mobile is especially bad in the foothills. We are seriously considering a switch to Verizon because Costco has a good deal on the Galaxy S5 / Verizon package.

 

 COMMENT 542991 agree helpful negative off topic

2014-08-07 06:02 PM

T Mobile should be called Terrible Mobile!

Verizon was much better for us and we are sorry we switched

 

 COMMENT 542994 agree helpful negative off topic

2014-08-07 06:11 PM

Does anyone remember what life was like when the first iPhone was released? Only with AT&T, the coverage was awful.

I remember my seeing friends pacing back and forth with their new iPhones, "Can you hear me?"

"Can you hear me?"

"Can you hear me now?"

Those days are over. Go with T-Mobile, not much different than any other carrier, but it will be cheaper.

 

 COMMENT 542995 agree helpful negative off topic

2014-08-07 06:21 PM

go to tmobile's website and look at their coverage page. You can find your street and see what you can expect in reception. You have to zoom in and look for poor reception areas (grey). All carriers have good and bad areas.

 

 COMMENT 542996P agree helpful negative off topic

2014-08-07 06:22 PM

As I'm sure you can see, there will always be complaints about every carrier...My family has saved money by switching and the coverage in SB is good. The deal with TMobile is that you pay full price for the phone (at once or in installments) but the plans are way cheaper. Other carriers let you pay a subsidized price but they lock you into a contract with a more expensive plan and so you end up paying for the full price of the phone in the long run.

 

 COMMENT 543006 agree helpful negative off topic

2014-08-07 06:54 PM

I've been using T-Mobile for 11 years. Dropped calls are rare but signal can be weak in some places. My decision to stay with them all this time was based on all the horror stories my friends with other carriers (AT&T, Verizon) told me

A couple of years ago voicemail service had serious problems. Recieved a few voicemail messages about 6 months after they had been sent(it happened to a lot of their customers). I have not had any problems like that since. Must have been a fluke.

 

 COMMENT 543029 agree helpful negative off topic

2014-08-08 06:42 AM

i was with verizon, never had a problem getting a signal here anywhere. but was payng way too much. switched over to t-mobile and there are so many dead zones here, and have had many dropped calls. also customer support is terrible. but i pay $40 a month.

 

 PARKIEP agree helpful negative off topic

2014-08-08 06:55 AM

If you don't use your phone much, their prepay plan is amazing! I paid $100 the first year, after that only $10 per year, yes, $10 per year!

 

 COMMENT 543043 agree helpful negative off topic

2014-08-08 07:56 AM

I use the phone ap CarrierComp. It allows you to check strength of the carriers in any location. Before I switched to my current provide I tested their performance at my house, work, kids schools etc. to see how it faired in the places I use my phone the most.

 

 COMMENT 543045 agree helpful negative off topic

2014-08-08 08:16 AM

They are horrible. The coverage is horrible in most of Santa Barbara and most of the country for that matter. We've been with them for almost 10 years and I think the coverage has gotten worse in the last few years.

The customer service is atrocious. As soon as our contracts run out, we will be paying a little more and taking our phones elsewhere. What good is paying a little less when your phone only works half the time?

 

 COMMENT 543047 agree helpful negative off topic

2014-08-08 08:21 AM

I've used T-Mobile for the last 14 years in SB and have never had a dropped call or any other kind of problem. I use them for phone service only - no texting. Like everyplace else, the service is corporate - that is, rigid and unconcerned about your problem.

 

 COMMENT 543057 agree helpful negative off topic

2014-08-08 09:01 AM

Have had T-Mobile for over 10 yrs. Live in Carp. Great reception everywhere but SY Valley. Love my $40 bill!!

 

 COMMENT 543059 agree helpful negative off topic

2014-08-08 09:12 AM

I have both AT&T and T-Mobile. I've found the AT&T coverage to be superior, which T-Mobile has better prices. Data speeds are similar, though there are areas, particularly downtown, where AT&T really slows down during peaks and T-Mobile keeps higher speeds. In more remote or hilly areas, T-Mobile can drop to 3G while AT&T keeps LTE.

AT&T and Verizon have all of the low-band spectrum currently in use in SB, so they will have much better building penetration and coverage in the hills. I have a friend in Noleta in a known dead-zone; T-Mobile is 0-1 bar, which AT&T/Verizon can get 2-3 bars. Downtown and UCSB coverage with T-Mobile is pretty solid.

If coverage is your #1 priority, stick with AT&T or Verizon. If price is more important, T-Mobile offers decent coverage for a better price.

 

 COMMENT 543062P agree helpful negative off topic

2014-08-08 09:21 AM

I've had only T Mobile, so have no personal experience to compare it to. I use my phone only for personal use, not business, am over 50 and not tied to it.

I do find, however, that I often don't have service in places that my Verizon-using friends do.

For my use, T Mobile is fine. I do like their employees at the store in Paseo Nuevo.

 

 COMMENT 543071 agree helpful negative off topic

2014-08-08 09:40 AM

We switched from T-Mobile to Verizon many years ago. I was using my cell phone for business, and every time I'd drive toward the mountains off Patterson, I'd lose calls. Bad reception. I'm not a fan of big corporations, but Verizon has been excellent for our family - and I hear they have the most towers, and best reception in town.

 

 COMMENT 543076 agree helpful negative off topic

2014-08-08 10:01 AM

Customer service has been fine for me, but like others said the signal is hit and miss. Recently moved to AT&T once they dropped their family plan to close to Tmobile level. Also, AT&T have similar phone plans to Tmobile where you pay off phone over time, and keep bill for service itemized/separate. I am glad Tmobile forced the others to lower prices, just too bad signal never improved (for me) over the years.

 

 ESL TEACHER agree helpful negative off topic

2014-08-08 10:12 AM

T-Mobile did not work for me. Dreadful customer service.

 

 COMMENT 543084P agree helpful negative off topic

2014-08-08 10:21 AM

Two words describe T Mobil service anywhere in this county - It Bites!

Go Verizon

 

 COMMENT 543096 agree helpful negative off topic

2014-08-08 11:23 AM

I recommend Boost, great coverage, seems to have comparable prices to T-Mobile. I was told they use the same towers/equipment as Sprint.

 

 COMMENT 543147 agree helpful negative off topic

2014-08-08 01:26 PM

You get what you pay for. I had T-mobile. I have been with Verizon for 3 years. Yes it costs more, but I have coverage everywhere....

 

 COMMENT 543205 agree helpful negative off topic

2014-08-08 04:00 PM

Make sure you pay your bill online!!!! Waiting in that store is a joke, they make you sign up just to make a payment and the wait can be up to 20 mins!!! How can you make somebody wait that is trying to give money...ridiculous..other than that is cheap and easy service that you can't get from mainstream carriers...

 

 COMMENT 543402 agree helpful negative off topic

2014-08-09 05:09 PM

Its HORRIBLE! They lie on minutes, no service a lot of places, and overall pain in the ass

 

21% of comments on this page were made by Edhat Community Members.

 

 

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