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Suggestions For Greyhound Bus Issue
updated: Jul 14, 2014, 10:40 AM

By Edhat Subscriber

After buying a pre-paid ticket on Greyhound for today's 6 am departure to Los Angeles, we were at the terminal a half hour early. At six we were told the bus would be 18 minutes late. Then told the bus would depart at 9 am, which was too late for our needs. Asked to change the ticket for tomorrow, we were told there cannot be changes without charging $20. Why should I pay for Greyhound's lateness and policy. Should I let it go or ?

Comments in order of when they were received | (reverse order)

 COMMENT 535353 agree helpful negative off topic

2014-07-14 10:48 AM

I think you've done the only reasonable thing to do... let others know about it. Having read that, I won't be considering Greyhound in the future.


 COMMENT 535357 agree helpful negative off topic

2014-07-14 10:56 AM

Their web site describes in detail the ticket policy, including the $20 surcharge.

Further, regarding travel it states:

"Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control. With the exception of Priority Seating, Express Service and accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic."

So, they seem to have covered themselves regarding your situation - but I would call or write them and press further.


 COMMENT 535359P agree helpful negative off topic

2014-07-14 10:57 AM

Oh wow! They have really strict refund rules... well beyond reasonable in my book. It looks like you're SOL, but I'd give customer service a call and go up the chain a person or two. It's not like you wanted a refund, you wanted a reissued ticket based on their non-performance in a time that worked for you. I've never gone Greyhound and I sure won't now!


 COMMENT 535361 agree helpful negative off topic

2014-07-14 11:04 AM

I'm surprised they are still in business but I guess there is a segment of the population that doesn't have a choice about how to travel.

They are obviously not a service you can depend on to get you to your destination on time.

If you call in maybe you will find an executive that still remembers how to provide client service. You can hope.


 COMMENT 535374 agree helpful negative off topic

2014-07-14 11:51 AM

Greyhound is a reasonable choice for long-distance travel. It takes time but the price is appropriate. I am considering Greyhound for a northward-bound trip. I am still absolutely amazed that the 'cheap seats' on Amtrak cost as much as flying!


 COMMENT 535377 agree helpful negative off topic

2014-07-14 12:01 PM

I think you figured out the hard way that Greyhound is not the transportation company to use when timeliness is important. Perhaps Amtrak is more reliable or even Clean Air Express, though I wonder if there is a cost differential for that quality of service.


 COMMENT 535383P agree helpful negative off topic

2014-07-14 12:32 PM

Agree with 374. In most of the developed world train travel is cheap and convenient. Heck, even much of the developing world beats our rail service. America's sellout to the once-mighty automobile and ever-profiteering oil industries has left the U.S., at least the parts outside the northeast corridor, with public transportation trying to catch up with what it was a century ago. No excuse that rolling someplace on tracks should cost as much or more than flying.


 COMMENT 535390P agree helpful negative off topic

2014-07-14 12:51 PM

Obviously not, Mista.


 COMMENT 535391P agree helpful negative off topic

2014-07-14 12:51 PM

When my daughter had a problem, she called the headquarters, and they gave/sent her a voucher . And, when she couldn't use the voucher before the expiration date, they renewed it. Not much of a hassle doing it, and the people were nice. ps- Voucher was not transferable, so she couldn't even give it away.


 COMMENT 535393P agree helpful negative off topic

2014-07-14 12:55 PM

oooppsssie !!! #391p here.... In my head, I thought we were talking about the Amtrak train !!! sorry.....

But, I would still call headquarters and plead your case.


 COMMENT 535406 agree helpful negative off topic

2014-07-14 01:10 PM

My last trip with Greyhound (Chicago to Los Angeles) was my last. NEVER again. I had a musical instrument stolen from the bus's underside baggage compartment somewhere between Las Vegas and L.A. (I have no idea how because I checked in LV and it was still on board). Earlier in the trip as I tried to sleep, somewhere west of Omaha NE, a fellow passenger had rifled though my backpack and my camera and some CDs had been stolen. Upon complaining to the driver after the 2nd incident, he said that my bags were my responsibility, and I had to agree with him. The stolen instrument was a different situation, and I still don't know how that happened.

The experience was almost as bad as my TSA-induced nightmare at LAX a few years ago, where my case had been destroyed and some of the contents stolen, in a "secure" (!) area where I had entrusted my bags to federal officials, and they had violated that that trust, with impunity. I used to enjoy flying. I now dread it.


 COMMENT 535430 agree helpful negative off topic

2014-07-14 02:00 PM

It's an unfortunate reality that you can't let anything out of your sight when you travel unless you don't mind losing it. From Greyhound to the Concorde.


 COMMENT 535440 agree helpful negative off topic

2014-07-14 02:26 PM

I understand one can take a Vista bus from SB stop on Cabrillo Blvd to Ventura for $2. At least you've made progress in your journey.....


 FLICKA agree helpful negative off topic

2014-07-14 03:10 PM

MISTA, Heck of a way to insult the poster. Do you take a census of Greyhound riders?


 COMMENT 535473 agree helpful negative off topic

2014-07-14 04:07 PM

It's so sad that Greyhound is no longer, and hasn't been for years, a fun and safe and inexpensive way to travel.

With the high airfares and even the high price of traveling by train it seems if Greyhound would "reinvent" itself with clean buses, great scenic routes and very competitive prices it could again be the choice of many who would like to travel, but can't afford to in these difficult times.

Mista got deleted, but I think he/she has a valid point.


 COMMENT 535491P agree helpful negative off topic

2014-07-14 04:49 PM

Interesting - the fine print. What happens when people don't have internet access to learn about the conditions for passage. Seems as if - for good will - Greyhound would extend understanding.


 COMMENT 535497P agree helpful negative off topic

2014-07-14 05:04 PM

It sounds like they got you with the "fine print"-doesn't make it right, though. 18 minutes is one thing, 3 hours is just ridiculous! It couldn't hurt to send an email, just don't hold your breath.


 ROGER DODGER agree helpful negative off topic

2014-07-14 06:47 PM

Some people are born with silver spoons up their rear and some of us are not..I rode the Greyhound from Salinas to Hammond and back in 11 Days it was a lot of fun for a young drunk kid..In the early 90's I lived with a gal whos Grandaddy started Greyhound of course he did not own it then..He had sold it years ago my girlfriend had inheareted all that and more she had money..But she wasn't stuck up nor did she put down the poor like some people around here that thank their poopy don't stank..


 COMMENT 535532 agree helpful negative off topic

2014-07-14 07:48 PM

The best prices for Greyhound tickets are only available online.

And, who doesn't have internet access these days? Seriously?

If you buy the ticket in person, the terms are right there on the ticket.


 FLICKA agree helpful negative off topic

2014-07-15 07:29 AM

Thank you, Greg. Hope it got straightened out. Since the ticket was paid for and a refund wasn't asked for, I don't see why they couldn't just re-issue for the next day. I don't understand why people are inclined to make unpleasant remarks here, like MISTA'S.


 COMMENT 535587 agree helpful negative off topic

2014-07-15 08:25 AM

I would call Greyhound and see if they will refund. Also, did you pay by credit card? If so, then the credit card company has rules that generally override the rules that Greyhound has. These rules often limit or invalidate "tough luck Charlie" clauses in common carrier ticketing. I have had my credit card company refund airline tickets for me in the past because the airline's rules violated the credit card company rules.

Greyhound these days is running a pretty marginal business. Their mid to long haul clientele is limited to people with extra hours/days to spare for whom a $200 bus ticket is affordable and a $350 airline ticket is not and people on the "no fly" list - very few in either of these categories. Their only other business is from people wanting to travel modest distances who are unable to own/drive/rent cars and cannot afford a taxi and don't have friends to take them.


 COMMENT 535604 agree helpful negative off topic

2014-07-15 09:28 AM

The Greyhound is the transport of last resort. It is the only method left that you can travel on if you are undocumented. People afoul of the law cannot use planes or trains where their ID can be checked. Proceed to the back of the bus.


 SJLSB agree helpful negative off topic

2014-07-15 10:15 AM

I hope the OP gets some results. Sad to hear how bad Greyhound is now. When I moved here in '72 with no car it was how I got to visit my folks in Oxnard. And in '79, coming back from 10 months living in New York City, I bought a 30-day pass (I'm sure it was really cheap, too) -- first headed for the furthest point east on the route (Bangor, Maine) and then zig-zagged up and down and across the whole country, visiting friends and relatives along way. Certainly met some interesting characters even then, but it sure was an adventure!


 COMMENT 535627P agree helpful negative off topic

2014-07-15 10:32 AM

"Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control."

The part of that statement that jumps out at me is "breakdowns… beyond the carrier's reasonable control." Breakdowns are not beyond the carrier's control; the vehicles are the carrier's responsibility. You're supposed to have a backup vehicle. If you don't, obviously you reticket your passengers.

I used to ride Greyhound all over, as a child, and was always taken care of by drivers and terminal staff. It was fun. It's sad how it's changed. Greyhound package express used to be the best way to send things short distances fast, like from here to the Bay Area; cheap, and it arrives the same day, though it has to be picked up at the terminal.


 COMMENT 536117 agree helpful negative off topic

2014-07-16 03:33 PM

Ok, after reading this string, i was concerned about the quality and after last night ive moved myself to the bashing side. My Son bought a RedEye ticket on line from SB to San Jose three days ago. Last night, the bus came in with only 7 Seats available and there were 20 people waiting, with tickets at 1am.

THe bus driver said that he could only load passengers with a hard ticket and not an online one, even if bought 3 days ago. The driver also said that he didnt care if they were stranded and that they would have to take it up with GH in Texas. Of course the station is closed at 1am and he and all the other 14, (all women under the age of 25) were left at the station with the homeless and transients and leftover bar drunks. I hate GreyHound. Never again.


 COMMENT 536204P agree helpful negative off topic

2014-07-16 09:55 PM

117 - thanks for posting that information. Very helpful.


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