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Cox Mail Service Issues
updated: May 10, 2014, 10:10 AM

By Edhat Subscriber

Is anyone having trouble with Cox mail service today. I'm unable to send or receive mail via Cox, and their Webmail interface won't even load. Anyone know what's up? Is their server down, is there a way to work around it?

Comments in order of when they were received | (reverse order)

 COMMENT 517889P agree helpful negative off topic

2014-05-10 10:15 AM

Not getting mail on the Mesa.


 COMMENT 517890 agree helpful negative off topic

2014-05-10 10:20 AM

Their server is probably down.


 COMMENT 517891 agree helpful negative off topic

2014-05-10 10:20 AM

Me too -- in San Roque east. Webmail also down. Rest of internet and Cox internet OK. Request a refund.


 COMMENT 517892 agree helpful negative off topic

2014-05-10 10:30 AM

This is correct, mine is down also.


 COMMENT 517894P agree helpful negative off topic

2014-05-10 10:33 AM

Just called Cox. They are working on restoring webmail to the south coast. Internet is working.


 MTNDRIVER agree helpful negative off topic

2014-05-10 10:37 AM

The only place I could find anything about this is on their facebook page, where people all over the area--as far away as Las Vegas--have no service. San Diego, LA, all over the service area. No estimate of how long it will take to fix it, and no notice that anything is wrong on their website. People complaining about being on hold for hours only to be told "it's down and we don't know when it will be fixed." They could put a notice on their website and people wouldn't have to call and wait endlessly for someone to tell them it's not working....But then everyone would know!!

I'm able to send, just not receive. Very strange that the webmail is down. Hope there is not a security issue.


 COMMENT 517900 agree helpful negative off topic

2014-05-10 10:47 AM

Don't worry the NSA has a backup copy of all your emails...


 COMMENT 517905 agree helpful negative off topic

2014-05-10 11:07 AM

I don't like Cox, but what other option do I have for entertainment? I guess I could do without but that is pretty boring. They keep shoving Cox down our throats, then offer a bundle to satisfy us? This whole thing leaves a bad taste in my mouth! You either swallow what they force on you or you can get screwed.


 COMMENT 517906 agree helpful negative off topic

2014-05-10 11:07 AM

Somewhat down here below SBCC. I noticed yesterday some comments on FB didn't show up in my email until today.

But I am getting some emails, how do I know if I'm not getting all? Don't answer that.


 MTNDRIVER agree helpful negative off topic

2014-05-10 11:17 AM

Seems to be working now, 11:15


 COMMENT 517912 agree helpful negative off topic

2014-05-10 11:29 AM

Seems to be up and working now.


 SHOREBIRD agree helpful negative off topic

2014-05-10 12:10 PM

Does anyone else get 2-3 mailings a week from Cox?

I went in to the cox store to try to get one of the bundles and was told that it didn't apply to me.

(I wanted to cut my service.)

When asked if it didn't apply to me why was my name on the mailing, they couldn't come up with an answer.


 COMMENT 517958 agree helpful negative off topic

2014-05-10 04:54 PM

Shorebird, it's best to do it over the phone. I called and asked if they could give me a better deal because I got a better offer from Direct TV. They did give me a 6 month deal with HBO thrown in and 6 months later when it was set to go up in price I called and they gave me another deal. For customer service it's best to use the local store for equipment only.


 COMMENT 517987P agree helpful negative off topic

2014-05-10 10:15 PM

RUDOLPH, you crack me up.


 COMMENT 518137 agree helpful negative off topic

2014-05-12 08:42 AM

Get a gmail account.


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