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Cox High Speed Internet ranks 31st in the Nation
updated: Mar 31, 2014, 8:41 PM

By Edhat Subscriber

"I just ran a speed test on my internet connection - downloads and uploads. The site I used is http://www.dslreports.com/. We are nowhere near the top of the list of speeds, just #31, towards the very bottom. It really bothers me, as I'm paying for the top level for expanded access to bandwidth for a private account. The tests include both private and business accounts. The site is good and reputable.

It looks like New Jersey appears to be the highest-speed internet provider in the US. New Jersey? Bless them, but what about us?

Anyone want to pitch in on that? I know we all pay a lot for the Cox services. Shouldn't they be providing a lot more than 31st place?

Comments in order of when they were received | (reverse order)

 GILBERT agree helpful negative off topic

2014-03-31 09:11 PM

Too damn expensive.!

 

 COMMENT 507542P agree helpful negative off topic

2014-03-31 09:25 PM

Basically, it sucks, it's expensive, their web site is a joke, and there aren't any alternatives.

 

 COMMENT 507544P agree helpful negative off topic

2014-03-31 10:01 PM

I love it, and don't find it particularly costly for the speed and reliability I've experienced.

 

 COMMENT 507546 agree helpful negative off topic

2014-03-31 10:14 PM

I had the basic Cox internet service, which was as slow as the service at a certain new Goleta BBQ emporium next-door to Chili's that shall remain nameless. I upgraded to Cox's superfast service on a trial basis. Absolutely no difference. I talked to the service rep at Cox. Turns out that since I wasn't downloading a lot of movies, etc., the high-speed internet service was of absolutely no use AT ALL to my basic, bottom-of-the-line Sony Vaio laptop computer, which I just use for word-processing and the Internet. I then dropped back to my basic Cox El Cheapo plan, and have noticed asolutely no difference at all.

So...if you download lots of stuff, an upgrade may or may not be worth it. Otherwise, don't bother.

 

 COMMENT 507549P agree helpful negative off topic

2014-03-31 10:38 PM

outrageously expensive, and many of us have no alternative in this "free market" economy. Belongs in the category of almost monopoly like a few other behemoths in Santa Barbara.

 

 COMMENT 507564 agree helpful negative off topic

2014-04-01 06:29 AM

If you need a dedicated IP address (a requirement for working from home with certain security standards) Cox is the _only_ game in town. Our rates have been stable for quite some time, (it doesn't seem to climb mysteriously like the television cable does) and the service has been fantastic. Whenever service has gone down (a _very_ small number of times in the last 15 years) it has been restored quickly.

Big problem, however: If you need a dedicated IP address you need to get a business account with Cox. If you get a biz account with Cox you can't bundle it with your television service.

_That_ is my biggest gripe.

 

 COMMENT 507565 agree helpful negative off topic

2014-04-01 06:46 AM

Faster, cheaper, much more reliable than my old Verizon DSL. Not as good a deal as in some other markets.

 

 COMMENT 507569 agree helpful negative off topic

2014-04-01 06:57 AM

Too expensive. Too slow. Too prone to temptations like throttling my Netflix if they can make more $$. It would be great if the city could support a community broadband infrastructure to compete with Cox. Fiber to the home is the future of internet. If we can't get Google to build it here, then just roll up our sleeves and do it ourselves. It might take our minds off the homeless on State Street.

 

 COMMENT 507571 agree helpful negative off topic

2014-04-01 07:03 AM

Don't really have any other viable options in this area, so COX it is. DSL is poverty internet, far too slow. I'd have to say COX has always worked fine for us, not as fast as other cities but at least it works. Paying for the premium speeds though around here seems like it could be a rip-off as you don't seem to get what you pay for.

 

 COMMENT 507573 agree helpful negative off topic

2014-04-01 07:07 AM

Spotty service, slow. Welcome to Monopoly. Why doesn't Santa Barbara become a Wi-fi free zone like some cities? It's gotta cost less than now.

 

 COMMENT 507578P agree helpful negative off topic

2014-04-01 07:22 AM

Cox High Speed internet outrageously expensive! Cox Cable outrageously expensive! Cox phone outrageously expensive
Cox en Espanol outrageously mucho expensive!! Cox anything outrageously expensive! It's all shame.

 

 COMMENT 507587 agree helpful negative off topic

2014-04-01 07:38 AM

All these posts and no one here actually posted their speed. I'm curious what others see. I get 16-30Mb/sec. in the Butterfly beach area. Others?

 

 COMMENT 507592P agree helpful negative off topic

2014-04-01 07:45 AM

Does anyone know how to make this particular monopoly illegal? I think I get why Cox got the monopoly. They paid for the infrastructure - ran the fiber optic cable. That was about TWENTY years ago. With the high prices, it's been paid for many times. I think the City needs to take back control.

 

 COMMENT 507598 agree helpful negative off topic

2014-04-01 07:53 AM

Outrageously expensive? I pay approx. $65 for 100mb connection which is a really good deal. How much do you people think it should cost?

There are a few other options besides DSL. There is Rincon Wireless if you have line of site to La Cumbre peak works well and is fast and there are multiple wireless options for those who do mostly surfing, not streaming.

But one thing is for sure: Dont ask the curmudgeons on EdHat for they're neither tech savvy nor living in this century's economy...

 

 COMMENT 507600 agree helpful negative off topic

2014-04-01 08:00 AM

OP- It's hardly fair to compare Cox to ALL internet service providers including business, most of those are probably dedicated lines direct to businesses (can be in the thousands a month) compared to other home services, Cox is one of the fastest

564-you can get a fixed IP from verizon DSL, that said it's really slow and service goes down a lot.

Cox is fast, very solid and reliable but expensive. I hate the fact that they have a Monopoly on cable service, we were sold down the river by our City leaders.

No need for anyone other than a business to pay for the top level, there is no way an individual or even a family would ever see a difference unless trying to stream 3 movies at once.

Now when are we going to get the Dodger channel!

 

 GIGGLES agree helpful negative off topic

2014-04-01 08:02 AM

We have the same troubles that everyone else has stated...

 

 COMMENT 507603 agree helpful negative off topic

2014-04-01 08:06 AM

I have paid for high speed Cox service for years and with my old Windows XP computer it was slow as molasses. Then I got a refurbished Windows 7 computer and my IT person suggested installing a solid state drive and now my Cox service is super fast. Maybe you should look into a solid state drive to improve your performance. I was always convinced it was Cox not my computer that was the problem. Not so.

 

 COMMENT 507619 agree helpful negative off topic

2014-04-01 08:36 AM

erratic and way too expensive!!!!

 

 COMMENT 507630 agree helpful negative off topic

2014-04-01 08:57 AM

My tech guy recommended the new Mac Pro desktop to fix my internet speeds as I had an old PC laptop. Seems to have worked been a lot faster since we upgraded.

 

 COMMENT 507631 agree helpful negative off topic

2014-04-01 09:00 AM

My Cox internet has been a good experience. I typically get 30 Mb/s downloads. Previously Verizon DSL provided 5 Mb/s on good days. Verizon was erratic, Cox has been reliable. It isn't cheap but provides more value than most investments.

 

 COMMENT 507633 agree helpful negative off topic

2014-04-01 09:03 AM

Speed, service, everything is great, price is too high though. Everyone that has problems, I suspect they tinker around with their settings and everything too much.

 

 COMMENT 507634 agree helpful negative off topic

2014-04-01 09:06 AM

I get 60mbits/12mbits consistently. However, I find after downloading a few gigs at full speed they will sometimes throttle me down to a measley 4mbits. $80/mo, I have my own modem.

 

 COMMENT 507643 agree helpful negative off topic

2014-04-01 09:35 AM

I'm currently stuck with Verizon DSL due to cable issues. I would gladly switch to cox if I could.

 

 CAPTAIN HALEY agree helpful negative off topic

2014-04-01 09:39 AM

I would get more speed if I upgraded my router and modem. Connection speed is not the only factor...

 

 RAINE5360 agree helpful negative off topic

2014-04-01 10:00 AM

Service is excellent and responsive, fast for TV & internet (I've kept my landline for safety reasons). I recommend them. Can't speak to price, we like what we have and have not compared. Just wish we could get Dodger games (few can), but that's a whole other topic.

 

 COMMENT 507667 agree helpful negative off topic

2014-04-01 10:31 AM

I hate cox, raise rates but dont improve service.

I have the medium teir internet, its consistently near if not above the mb/s im paying for.

Would i go for google fiber, or verison fios if we had it. Probably, because i hate cox as a company.

 

 COMMENT 507669 agree helpful negative off topic

2014-04-01 10:32 AM

I used to have problems, equipment that didn't work, connectivity failures, etc. It's much better now. I get 60 Mbps download and 30 Mbps upload.

 

 COMMENT 507674 agree helpful negative off topic

2014-04-01 10:53 AM

Funny enough, just received a survey via email from COX. You may get one too, so let them have at it if you are not satisfied.

 

 COMMENT 507690 agree helpful negative off topic

2014-04-01 11:43 AM

OP, your speed up and down is determined not only by Cox mainframe but also where you live. For example, if you live in a dense area, the speeds will be slower.

I wish we had FiOS but as of now Cox is the only game in town.

Also, for comparison purposes, try speedtest-dot-net. It's likely to show faster results.

 

 COMMENT 507701 agree helpful negative off topic

2014-04-01 12:05 PM

542 - Why on earth would you ever feel the need to go to the Cox website? Totally unnecessary.

592 - Cox does not use fiber optics. They never have.

603 - SSD maybe in 3 to 5 years. Right now they cost 8x what an HDD costs, and they are very limited in size.

 

 QUEENDI agree helpful negative off topic

2014-04-01 12:08 PM

There is no choice. Believe me, the grass is not greener at DIRECTV or Dish Network. All these companies hold the customer hostage and charge outrageous rates. Too bad the government hasn't attacked these companies. They are too busy messing around with Healthcare or doing nothing at all.

 

 COMMENT 507708 agree helpful negative off topic

2014-04-01 12:26 PM

Lately Internet service has been spotty. I've had to reboot my modem a couple of times a day when I suddenly lose the connection. It doesn't happen often but it happens.

Likewise with cable.... weeks will go by with really strong signal and then for weeks certain channels come in weak and pixelated. It's really annoying when you set to record certain shows on the DVDR box and on replay they stop and stutter randomly several dozen times an hour.

I would certainly like to see a more capitalistic approach to the market we are in for cable/internet rather than the monopolistic one we have.

 

 COMMENT 507723 agree helpful negative off topic

2014-04-01 01:21 PM

People like to bash Cox. I've never had issues with them. I view them like I do SCE - I need the service and they are the provider of the service. I have no issue with what they charge. They are simply a utility provider in my eyes. Next.

 

 COMMENT 507727 agree helpful negative off topic

2014-04-01 01:33 PM

So far Cox has been very excellent and very fast, reliable, stable service. I usually get at least 20mbs down and at least 5mbs up in Nolea near La Colina Jr. High School. Unfortunately Cox is very expensive. If you don't stream movies and just do regular web surfing. Getting a Verizon Wireless JetPack (or any other good 4G service) or using your phone as a mobile hotspot is probably a fast enough and cheaper option instead of Cox.

 

 COMMENT 507732 agree helpful negative off topic

2014-04-01 01:46 PM

Hey OP, give us the model name of your router, modem, and the results of your speedtest. With networking, there are an endless number of factors to consider.

The ranked ratings you see on DSL Reports change as new data is acquired. Cox was #4 when I looked.

What kind of speeds are you getting vs. what you expect? Have you talked to Cox?

 

 COMMENT 507742 agree helpful negative off topic

2014-04-01 02:10 PM

@ 507603

The type of disk drive doesn't have anything to do with download or upload speeds. Certainly your system will perform better with an SSD -- it will boot faster and programs will load faster. Also, if you have too little RAM, then you'll swap a lot and SSD will help, but the better solution is more RAM. But again, none of this has anything to do with network speed.

 

 COMMENT 507753 agree helpful negative off topic

2014-04-01 02:54 PM

I'm not at home right now to perform a speed test, but anytime I've ever done a speed test its been screaming fast. Nor have we ever had issues streaming movies via WiFi. When we turned off our Cox telephone service several months ago (because who uses a landline these days) we ended up buying our own DOCSIS 3.0 modem and Cox was very helpful getting it connected. Nope - no complaints at all.

 

 COMMENT 507780P agree helpful negative off topic

2014-04-01 03:51 PM

Just saw this from the News Press:

Santa Barbara County Sheriff's Department deputies are searching for an executive from Cox Communications who may have been kidnapped.

At about 1:31 p.m., a security guard at Cox Communications, 22 S. Fairview Ave., got a text stating, "He has me."

The alleged victim was identified by law enforcement as Dawn Sproul, director of Cox Communications.

Authorities are checking out a number of locations in their search.

After getting a ping form the alleged victim's phone, authorities said it appears the phone was turned off.

 

 COMMENT 507781 agree helpful negative off topic

2014-04-01 03:58 PM

The cox basic basic is good enough unless you're doing a lot, like trading stocks and charts and constant downloads, but otherwise we had business high speed and have cut back to basic and find it's just not much difference actually, feel like I wasted years of bucks on nuttin! Save your money and re-appraise your internet needs for speed.

 

 COMMENT 507786 agree helpful negative off topic

2014-04-01 04:22 PM

It is the modem that determines the speed and cost of your service. If the high speed modem is not making it for your computer then upgrade your computer.

I watch a lot of movies and enjoy a large screen monitor on my mini mac, but my computer is maxed up on speed and memory.

Now and then I do have go in and clean up the cookies and purge excess files and then it is running tops again.

My only thing is the cost went from $35 to $55 a month in just 3 months by tacking on fees and taxes and the minimal $4 service increase. They have fees for everything and anything when they are limited by the city or state for the cost of cable service.

The city and state likes to tack on added taxes for anything they can get away with.

 

 COMMENT 507789 agree helpful negative off topic

2014-04-01 04:24 PM

I have 100Mb dl and I'm really pleased with the speeds I am seeing. DSL reports and also speedtest.net. I have a 65+Mb connection from my wi-fi router and 135Mb if I go straight in with Ethernet. I'm also paying $10 a month for phone service. They also just recently doubled the dl speeds for nothing. I'm not drinking the Koolaid, but as a power user I have nothing to complain about. (and I would)

A lot can depend on where you are, how recently equipment has been updated etc. The best thing you can do if you have a slow connection is unplug the modem for 5 minutes. If that doesn't work call tech support and they will ping your computer to see if they can see you, and then check nodes for any disruption.

I've been waiting for fiber for years, this isn't happening soon.

 

 COMMENT 507794 agree helpful negative off topic

2014-04-01 04:40 PM

There is a reason they are called COX

 

 COMMENT 507814 agree helpful negative off topic

2014-04-01 06:41 PM

I'm reasonably satisfied with my Cox internet, even if Cox as a company sucks and is constantly playing games and advertising crappy promotions. Not that I expect any more from any cable company.

When Cox raised their prices recently I dropped my internet from the "Preferred" (= mid range) to "Essential" (= cheapest plan). I noticed no difference in speed. I can still stream HD video from Hulu, and that's the most bandwidth-intensive thing I do, so why pay more?

 

 COMMENT 508241 agree helpful negative off topic

2014-04-03 11:32 AM

Hi all! First a quick intro - this is TJ from Cox, thought I’d jump in here real quick and try to help out.

At Cox, we pride ourselves on customer service and satisfaction with our products. Please reach out to use so we can help! If you are having an issue with speeds or service – please give us a call at 1-805-683-6651 or 1-800-234-3993.

Please keep in mind that we can’t look at all the various forums, social sites, etc. that are out there. If you prefer online support, there are a variety of alternatives. Cox(dot)com is a great place to start with our support forums. For a more public forum, DSLreports is a great place for both official help from Cox and a great technical community. Of course, we also have help available on Facebook .
As far as our services overall, I did some quick digging to see where 3rd party/public sources have us performing. (please see next posts)

 

 COMMENT 508316 agree helpful negative off topic

2014-04-03 02:11 PM

From DSLreports you can see speed test results done by customers in Santa Barbara by entering the first part of the surrounding zip codes (931). The results are here (apologies, I’m not allowed to post links, so you’ll have to replace the (dot): dslreports(dot)com/archive?zip=931&dnsdom=&start=Search. As you can see, all of the results are faster than other ISP’s in the area. Without being able to identify the customers we can’t tell if they are getting all the speed they should though…hopefully we will hear from them!
If we look at speedtest(dot)net for Cox, we can see that we out-perform the national average in all metrics. Unfortunately, there is no way to dig down to Santa Barbara performance on that page.
Santa Barbara performance is available from Netindex(dot) com with a great interactive map. Here we can see that Santa Barbara SAB ranks #206 of all CA cities (408 total) with 22.3 Mb average DL (above state avg.) Goleta is #131.

 

 COMMENT 508369 agree helpful negative off topic

2014-04-03 03:52 PM

Last, I dug into the Netflix ISP report (again, it’s only on a national level) and you can see that Cox has been on the top of the rankings since February of 2013.

ispspeedindex(dot)netflix(dot)com/results/usa/graph?field_
date_value%5Bmin%5D%5Byear%5D=2013&field_date_
value%5Bmin%5D%5Bmonth%5D=1&field_date_value
%5Bmax%5D%5Byear%5D=2014&field_date_value%5Bmax%5D%5Bmonth%5D=4

is a nice overview of Cox vs. both AT&T and U-Verse.

 

24% of comments on this page were made by Edhat Community Members.

 

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