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Hard Knock/Sell
updated: Dec 03, 2013, 3:36 PM

By Edhat Subscriber

While in bed just now a rap at the front door brought a Cox salesperson seeking to add phone service to my present internet service for allegedly no additional cost. Currently I have a landline through Verizon. Anyone with opinions if I should have been more open to this new offer? Or is this just an introductory sweetener?

Comments in order of when they were received | (reverse order)

 COMMENT 473975P agree helpful negative off topic

2013-12-03 03:56 PM

Will be curious to read Edhat responses - have lost faith with most offers. Often there seems to be fine print or the unexpected which complicates matters.

 

 COMMENT 473976 agree helpful negative off topic

2013-12-03 03:57 PM

I would have asked him to throw a few more sweeteners in as well, e.g. free HBO. We just added Cox phone because doing so actually LOWERED our monthly bill by $10. We have no use for a landline so we connected it to our printer in the off chance we need to fax anything.

Of course it's a come on. These are introductory rates that week change at the end of the contract. Cox slowly bleeds you to death by inching up the rates of everything. It won't cost you any more money note but it will soon.

But in the end you probably won't pay any more with all Cox as you would with Cox and Verizon.

 

 COMMENT 473979 agree helpful negative off topic

2013-12-03 04:17 PM

I must get two or three flyers a week from Cox, every one of them that has a big paragraph of very fine print, and no firm rate after expiration of whatever deal they are pitching. I've gone on their website to find a rate card - good luck with that. It's a first world annoyance, but an annoyance nonetheless.

 

 COMMENT 473984 agree helpful negative off topic

2013-12-03 04:40 PM

I had an offer like that from Verizon, the contract was for 3 years and when it expired my bill automatically increased substantially.

I called them and told them I was going with another company unless they offered me another deal equal to what I had, and they did. They want your business so if you threaten to change servers at the end of the contract maybe they will offer you an equal one.

I have to agree though, most of these "sweet deals" are just lead ins.

 

 COMMENT 473985 agree helpful negative off topic

2013-12-03 04:42 PM

Three words: Virgin mobile cell service (no land line), Basic Cox with Netflix and Hulu. Cheaper.

 

 COMMENT 473988 agree helpful negative off topic

2013-12-03 04:53 PM

Someone came to my door about a year ago with the same offer... I told the guy I don't need a house phone but he insisted it would reduce my monthly bill by $25... and he put it in writing. When I got my new bill, it had gone UP $30... When I contacted Cox, on many occassions, they claim their not responsible for the private contractors... I fought hard and with many but still lost..... So I never use the phone line and pay $30 more each month...

I hate Cox!!!

 

 COMMENT 473989P agree helpful negative off topic

2013-12-03 04:54 PM

We tried it and it was NOT worth it. Anyone we want to hear from us has our cell number, so the only people calling the landline were trying to sell something. Even if you don't want to pick up to talk to the telemarketer, the caller ID info stays on the TV screen until they hang up.

The most annoying part is that after the introductory period, we cancelled the phone but were told that despite reducing the scope of our service, our monthly price could not go down. Our bill just keeps drifting up.

 

 COMMENT 473990 agree helpful negative off topic

2013-12-03 04:54 PM

#985 has it right! And I rent movies from the library for free. There is a reason why they are called Cox.

 

 COMMENT 473996 agree helpful negative off topic

2013-12-03 05:11 PM

Magicjack Plus for $29.00 a year. Been using it with Cox internet for the past 2 years with no problem.

 

 COMMENT 474003P agree helpful negative off topic

2013-12-03 05:18 PM

The Cox technician (who came out to fix a broken coax cable) told me that $130/month for just internet & expanded basic TV (no high def, no premium channels) was insane. "Call the 800 # and tell them you're leaving if they don't get your bill below $100/month. Or tell them to add phone too, and that you want all 3 for $99/month." I told him that I didn't want Cox phone. He said it was way more reliable in an emergency than it had been, and that they'd give you a better deal if you buy all 3 than if you buy only 2. We still haven't decided what to do, but like 90% of the rest of the people in this town, sure don't think >$100/month for adequate & reliable TV & internet is a reasonable price.

 

 COMMENT 474006 agree helpful negative off topic

2013-12-03 05:31 PM

For the Cox Digital Telephone service to work in an emergency when power goes out, you need their expensive backup battery or your own UPS. Not sure which is the best bet in a power outage: Verizon land line, Cox Cable, or a cell phone service. The telephone bills are padded with a lot of taxes which ups the price that the companies quote.

 

 COMMENT 474032 agree helpful negative off topic

2013-12-03 06:55 PM

The great degree of obfuscation in Cox's pricing scheme (and I use the term scheme in the most derisive way possible) shows just how little they respect their customers. Other companies do it too, but Cox is among the worst of them in this regard. They pretend like you're getting a good deal when really they are sucking you dry. Let's just have honest pricing. You charge us what it costs, plus a little more for your own pocket, and I will gladly pay (this is Trader Joe's model). If you stop trying to cheat me, I promise to stop feeling cheated, and I'll probably be a more loyal customer.

As others have noted, calling and asking to cancel or reduce your service will almost certainly yield a reduced bill. I've done this several times, and each time my bill was reduced with no arguing or haggling.

Regarding the endless flyers - I got them to end by calling Cox and asking them to stop. Haven't gotten one since, much to my surprise.

 

 COMMENT 474034 agree helpful negative off topic

2013-12-03 07:01 PM

We called Cox to reduce our bill because competitive services were much lower in price - they said NO. We switched to Direct TV / Verizon so we get TV, decent Internet, and basic phone for about $80 cheaper per month. When we called Cox to disconnect - they asked us why we didn't give them a chance to make a competitive offer. Wow.

 

 COMMENT 474045P agree helpful negative off topic

2013-12-03 07:33 PM

I was at the Cox store on Las Positas today to pay my bill. There were 8 of us in line, while there were 7 people working. Yet only 3 of 7 were helping, 4 were just standing there looking at computer monitors.

The Cox cable business model is a failure.

 

 COMMENT 474048 agree helpful negative off topic

2013-12-03 07:48 PM

Cox keeps raising their internet service month by month. I think I am changing to Verizon too. Who else is there to check out?

 

 COMMENT 474051 agree helpful negative off topic

2013-12-03 07:53 PM

Check out Impulse Advanced Communications (formerly, Impulse Internet Services). They were the FIRST in SB with Internet back in 1994. They have NEVER raised their rates - ever. They also have NEVER restricted or filtered the Internet feed like Cox did/does. They also have ethernet-over-copper and BONDABLE ADSL2+ now! They have invested heavily in the SB/Goleta market. They prefer to sell to businesses these days since there is so little margin in residential so you may have to twist their arm to get the service - but it is the best there is (disclaimer - I am biased :-)

 

 COMMENT 474062 agree helpful negative off topic

2013-12-03 08:38 PM

I called cox today and said my bundle bill is too damn high! they said everything is increasing in January 2014 and if I wanted to do a guaranteed rate freeze I could save $360p/y. Call them!

There are so many options out there and they know it!

 

 COMMENT 474065P agree helpful negative off topic

2013-12-03 08:50 PM

Until we get fiber optics throughout the area, Cox will be the only good internet provider.

They must be contributing to the local politicians. Otherwise why do they have such a monopoly?

 

 GIGGLES agree helpful negative off topic

2013-12-03 08:56 PM

OMG, COX? Don't get me started... Ima try to just keep my big ass pie hole shut (like I usually do when I read these threads) and...

 

 COMMENT 474076P agree helpful negative off topic

2013-12-03 09:17 PM

# 032, please offer tips on how you were able to convince Cox to reduce your bill.

 

 COMMENT 474109P agree helpful negative off topic

2013-12-04 06:50 AM

I use Cox for internet only, and can't wait until there's a decent competitor so I can eliminate Cox altogether. I have Dish TV - which I love.

 

 COMMENT 474117P agree helpful negative off topic

2013-12-04 07:13 AM

As someone who is not savvy about these matters, I subscribe to Cox for internet access also, and Verizon isn't available in this neighborhood. When is Cox's monopoly contract expiring? I care more about this issue with City Council than their actions with the occasional aggressive vagrants downtown. Internet access/affordability is a daily need/issue. Is there another option, instead of Cox, for internet access?

 

 COMMENT 474121P agree helpful negative off topic

2013-12-04 07:28 AM

Same problem with cox, the "bundle "phone, internet, TV, started at $280, then inched up to $360. I keep complaining, it helps sometimes, so I have to just get my mojo up to harrass them every month
I can't wait to find a new alternative. I need a landline with 2 numbers, since I do a lot of work from my home office, so a cell phone isn't really that suitable for me.
like 109P Im waiitng for the competitor, oh and I hope Cox reads this.

 

 COMMENT 474141P agree helpful negative off topic

2013-12-04 08:02 AM

FYI - Cox is in negotiations to purchase Time Warner Cable. Don't feel bad. The money that they extract from you will help make them now VERY rich.

 

 COMMENT 474148 agree helpful negative off topic

2013-12-04 08:18 AM

We need to put pressure on the City Council because they are responsible for giving Cox a monopoly on the cable business in town.

If each of us writes our Council members about this, maybe they will start to do something.

I refuse to use Cox, have Verizon DSL and landline for $60/mo and it is fast enough to stream Hulu and TV shows.

 

 COMMENT 474170 agree helpful negative off topic

2013-12-04 09:05 AM

I just got an offer for a free modem upgrade from Cox but also noticed in the terms of service that I had to agree to a monthly cap of 400GB of data. Seems like a good way to start cutting off competition like Hulu and Netflix.

 

 COMMENT 474176 agree helpful negative off topic

2013-12-04 09:16 AM

Not saying it will happen to you but when I moved in a cox guy came to my house said the same thing aand I was still charged for it. I went to talk to someone at the actual cox place and thy got the guys name and got him in trouble. apparently it wasn't the first time he had done this.

 

 COMMENT 474196 agree helpful negative off topic

2013-12-04 09:59 AM

I got a letter from COX describing all the free or reduced services they would provide to me, it was signed I. M. Pinocchio, sales representative.
The COX monopoly in this area has turned into the biggest rip-off since the Sun Valley trash company days of the 1960's. Bad service, defective products and exhorbitant charges are the halmarks of the current COX cable company. One need only see the money mill they are running at Loreto Plaza to get a feel for the way they do business. Another server is badly needed in this area ASAP !!!

 

 COMMENT 474214P agree helpful negative off topic

2013-12-04 10:55 AM

This is one issue that affects almost all of us - Cox's high prices and their monopoly. What do Ventura, SLO or Monterey pay for the equivalent in service? Am curious.
There should be much more indignation about this than aggressive vagrants, as legit an issue as it may be.

 

 COMMENT 474220 agree helpful negative off topic

2013-12-04 11:16 AM

I added Cox phone service and saved money, but they overcharged me for months. Check your bill.

 

 COMMENT 474235 agree helpful negative off topic

2013-12-04 11:56 AM

My friend signed up for Cox phone service, they gave her number to every tom, dick and harry in the universe. Now most of the calls are telemarketers. Not worth it. Plus if the internet service goes out so does the phone line. However, Verizons $75 a month landline is such a ripoff it's no wonder people are looking for an alternative.

Cox threw in 6 months of HBO channels in the come on deal,but that's no good as the same movies play over and over and over. And over. In general Cox is ripping off the consumers due to their monopoly.

 

 COMMENT 474252P agree helpful negative off topic

2013-12-04 01:37 PM

Wish businesses would better care that sweet talk come ons only in the big picture cause ill will and cynicism of corporations and their anything for a quick buck promotions.

 

 COMMENT 474255 agree helpful negative off topic

2013-12-04 01:42 PM

I have everything but internet through Cox (don't allow the computer at home - enough of that thing at both jobs). I'm saving about $40.00 per month since getting rid of Verizon for my landline. People don't miss an opportunity here to diss Cox. I've never had an issue with them - they provide the services I asked for. It costs what it costs. If people don't like it, they don't have to sign up. Next.

 

 COMMENT 474378P agree helpful negative off topic

2013-12-04 07:37 PM

Any company that uses devious methods to solicit business deserves being outed however possible. No wonder cell phone networks and cable companies can afford such expensive mail, media and other marketing - it's a high profit business. After all, it helped one of local residents buy a sports car worth over $30 million.

 

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