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Interior Wiring
updated: Feb 18, 2013, 4:52 PM

By Edhat Subscriber

Does anyone know what recourse we have - a contractor for Cox came to our apartment, said that the wiring was fine, did no work - and now Cox is charging us saying he repaired the interior wires - yet cannot provide us any details (because he did nothing!)

We have been trying to get this resolved with Cox customer service - they are siding with the tech, even though they can't say what he actually did to initiate a charge.

Suggestions?

Comments in order of when they were received | (reverse order)

 COMMENT 375860P agree helpful negative off topic

2013-02-18 05:01 PM

Cox is no friend in the digital age, especially with their high prices.

 

 COMMENT 375865 agree helpful negative off topic

2013-02-18 05:10 PM

1) Did you call Cox because of a service issue and ask that a someone be sent to check out the issue?
Yes, then you probably owe the amount billed.
No, then you can fight the charge.

Note: You can request at the time of the service call that only a certifed Cox repairperson be sent, not some sub-contractor that works for Cox. I have worked with both and the sub-contractors are really green behind the ears when it comes to technical issues. Just my two cents...

 

 COMMENT 375893 agree helpful negative off topic

2013-02-18 07:28 PM

If you have a service call and it's your problem (not THEIR equipment or wiring), you get charged. This is true of all cable companies as far as I know. You can trouble-shoot on the phone for free which is what I usually do.

 

 COMMENT 376006 agree helpful negative off topic

2013-02-19 08:07 AM

Here’s my story/solution to dealing with Cox

They clearly state they will provide hookup at no charge up to their service location near your home. After that if you need help they charge for it liberally. Once I asked them to hook up internet service and after they left it didn’t work. They said it seemed fine on their end and that it must be my wiring and wanted to charge for it.

I then ran an extension cord and hook the modem right up to their service box. Because it was their wiring the modem never booted up and they had to fix it for free. It took a week to get back and they never did refund me the first week that it wasn’t working.

It’s very easy for them to say it isn’t working, send out a tech, ‘fix the issue’, and then charge you. Now, whenever I get new service I run an extension cord out to the box and make them wait until my modem successfully boots up before leaving. If I have a problem after that, then I’ll l believe it’s my wiring.

Hope this helps.

 

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