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Cox Program Guide Information
updated: Feb 10, 2013, 12:34 PM

By Edhat Subscriber

For over two months I have noted a discrepancy between the program guide information and the actual program being shown on Cox cable 1322 and 1323. Finally I decided to check this with the non HD channels of the same program, 322 and 323, and found that the program guide was correct on the non HD channels. I contacted Cox about a month ago to bring this to their attention. They checked it out on line, had me boot my boxes (two with the same symptoms) and finally sent a technician to the house. He could do nothing about it but suggested that the problem was in Atlanta where the programming information came from and probably had to do with the contractor whom Cox hired. He seemed intimidated to contact his superiors to present his diagnosis but did. He said I should wait a few days to see if it improved. It did not. Now two weeks later I have contacted Cox a number of times and still this persists. I suspect it is true of all SB Cox receivers. The management seems to have given up on correcting this. They seem totally deferential to the "contractor" of the services and will do little or nothing to pursue a solution. Do others have this problem in SB? Has anyone a solution? Besides contacting the Cox service number is there another contact point that might be effective?

 

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